The impact of terrorism on tourist behaviour.
Author: Agnieszka Gwizdz
4 Commentries
Abstract:
This paper analyses the impact of terrorism on tourists' behaviour and their travel decisions. The extent to which tourists perceive risk and the extent to which risk influences tourists' decisions are also discussed.
Keywords: terrorism, risk perception, tourist behaviour, decision-making process
There are many factors which shape tourist behaviour, which therefore influence travel decisions in terms of selecting a destination. Undoubtedly, travel-related risk associated with terrorism is one of them. According to Sonmez and Graefe (1998), tourists compare destination alternatives according to perceived benefits and costs. One of the costs, apart from typical holiday expenses i.e. transportation or accommodation, is the risk associated with terrorism. It can be assumed that the threat of terrorism at a particular destination will cause it to be perceived as more costly than a safer destination. In consequence, the less costly option - one that is safe from threat - is more likely to be chosen. However, according to Swarbrooke and Horner (2007) the decision making process is much more complex.
The complexity of the decision making process is derived from a number of factors, which relate to the consumer and external influences that act upon them. For example, Page and Connell (2009) distinguished 2 groups of influences in the process of selecting a destination: personal and family influences (including age and family life-cycle) and social and situational influences. They noted that age is strongly related to variations in tourism participation. While young adults are mainly associated with seeking fun and new experiences, older travellers are more concerned about personal security and safety. Thus, it can be assumed that older travellers are more likely to go to destinations, which in their perspective are 'safer' than others, and only these will be considered seriously, while those perceived as risky will be rejected (Seddighi and Theocharous, 2002). In terms of family lifecycle it has been suggested that different personal interests and decisions of tourists can be determined by the fact of being in different stages in a lifecycle. For example, the presence of children in a household can determine the family to choose 'safer' destinations (Cooper et al., 2008).
According to Cooper et al., (2008) the perception of travel-related risk experienced by an individual, in other words the extent to which tourists perceive the risk from terrorist incidents, is determined by a variety of factors. These include: the individual's perception to risk, the scale of threat and frequency, and often the media coverage of earlier events (Kozak and Andreu, 2006). Every tourist holds a different personality, attitude and perceives situations in different ways, therefore there is no one way to determine to what extent tourists perceive risk (Pearce, 2007).
The magnitude of event, the frequency, the timing of the attack or even the type of attack also affects the tourists' perception of risk and in result, their travel decision (Cooper et al., 2008). For example, Egypt which has experienced sustained periods of political unrest, witnessed a drastic decline in tourist arrivals. Conversely Spain and UK, with only one year after the incidents, ended up with increased numbers of arrivals compared with the situation prior the attacks. The differences were, in Egypt attacks were focused mainly on international visitors whereas the attacks in Madrid and London were centred on the transport system. Summarising, terrorist activity causes only a slight decline in tourism arrivals provided that tourists are not explicitly defined as the target (Glaesser, 2007).
Central to the external factors influencing tourist behaviour is also the role of the media and its impact on public opinion and perception (Hall, 2002). Especially non-travel media (news programmes) is seen as very influential as it interprets issues, giving them more or less significance through the amount or type of coverage provided (Mansfeld and Pizam, 2006). It also plays a major part in informing consumers' images of destinations and transport modes, their relative safety and security. This is crucial, as the image can be considered as a 'pull' factor resulting for example, in a destination being selected. However, this is only the case when the image is positive; a negative image - influenced by terrorist attack, will destroy and tarnish the desire to travel to that particular destination or use of a particular type of transport (Cooper et al., 2008).
Additionally, word of mouth also influences, to a large degree, tourist behaviour. For instance, if any friends or relatives have had a bad experience or have strong negative views on a destination, this will discourage and influence travel decisions (Hall, 2002).
Summarising, in the early years of the 21st century the global tourism industry has been rocked by a series of major threats that have fundamentally affected tourist behaviour and as noticed by Swarbrooke and Horner (2007) the introduction of risk into tourist decisions disturbed routine decision-making. The extent to which tourists perceive risk and the extent to which risk influences a tourist's decision are dependent upon a variety of factors. These vary between tourists individual differences, including attitudes, and influences external to the tourist factors such as scale of incidents and media influence (Kozak and Andreu, 2006).
References:
Cooper, C., Fletcher, J., Fyall, A., Gilbert, D. and Wanhill, S. (2008) Tourism: Principles and Practice, 4th ed. Essex: Pearson Education Limited.
Page, S. J. and Connell, J. (2009) Tourism: A Modern Synthesis, 3rd ed. UK: Cengage Learning.
Sonmez, S. F. and Graefe, A. R. (1998) Influence of terrorism risk on foreign tourism decisions. Annals of Tourism Research [online]. 25(1) pp. 112-144 [cited 19th April 2010]. Available at : <http://www.sciencedirect.com>
This paper analyses the impact of terrorism on tourists' behaviour and their travel decisions. The extent to which tourists perceive risk and the extent to which risk influences tourists' decisions are also discussed.
Keywords: terrorism, risk perception, tourist behaviour, decision-making process
There are many factors which shape tourist behaviour, which therefore influence travel decisions in terms of selecting a destination. Undoubtedly, travel-related risk associated with terrorism is one of them. According to Sonmez and Graefe (1998), tourists compare destination alternatives according to perceived benefits and costs. One of the costs, apart from typical holiday expenses i.e. transportation or accommodation, is the risk associated with terrorism. It can be assumed that the threat of terrorism at a particular destination will cause it to be perceived as more costly than a safer destination. In consequence, the less costly option - one that is safe from threat - is more likely to be chosen. However, according to Swarbrooke and Horner (2007) the decision making process is much more complex.
The complexity of the decision making process is derived from a number of factors, which relate to the consumer and external influences that act upon them. For example, Page and Connell (2009) distinguished 2 groups of influences in the process of selecting a destination: personal and family influences (including age and family life-cycle) and social and situational influences. They noted that age is strongly related to variations in tourism participation. While young adults are mainly associated with seeking fun and new experiences, older travellers are more concerned about personal security and safety. Thus, it can be assumed that older travellers are more likely to go to destinations, which in their perspective are 'safer' than others, and only these will be considered seriously, while those perceived as risky will be rejected (Seddighi and Theocharous, 2002). In terms of family lifecycle it has been suggested that different personal interests and decisions of tourists can be determined by the fact of being in different stages in a lifecycle. For example, the presence of children in a household can determine the family to choose 'safer' destinations (Cooper et al., 2008).
According to Cooper et al., (2008) the perception of travel-related risk experienced by an individual, in other words the extent to which tourists perceive the risk from terrorist incidents, is determined by a variety of factors. These include: the individual's perception to risk, the scale of threat and frequency, and often the media coverage of earlier events (Kozak and Andreu, 2006). Every tourist holds a different personality, attitude and perceives situations in different ways, therefore there is no one way to determine to what extent tourists perceive risk (Pearce, 2007).
The magnitude of event, the frequency, the timing of the attack or even the type of attack also affects the tourists' perception of risk and in result, their travel decision (Cooper et al., 2008). For example, Egypt which has experienced sustained periods of political unrest, witnessed a drastic decline in tourist arrivals. Conversely Spain and UK, with only one year after the incidents, ended up with increased numbers of arrivals compared with the situation prior the attacks. The differences were, in Egypt attacks were focused mainly on international visitors whereas the attacks in Madrid and London were centred on the transport system. Summarising, terrorist activity causes only a slight decline in tourism arrivals provided that tourists are not explicitly defined as the target (Glaesser, 2007).
Central to the external factors influencing tourist behaviour is also the role of the media and its impact on public opinion and perception (Hall, 2002). Especially non-travel media (news programmes) is seen as very influential as it interprets issues, giving them more or less significance through the amount or type of coverage provided (Mansfeld and Pizam, 2006). It also plays a major part in informing consumers' images of destinations and transport modes, their relative safety and security. This is crucial, as the image can be considered as a 'pull' factor resulting for example, in a destination being selected. However, this is only the case when the image is positive; a negative image - influenced by terrorist attack, will destroy and tarnish the desire to travel to that particular destination or use of a particular type of transport (Cooper et al., 2008).
Additionally, word of mouth also influences, to a large degree, tourist behaviour. For instance, if any friends or relatives have had a bad experience or have strong negative views on a destination, this will discourage and influence travel decisions (Hall, 2002).
Summarising, in the early years of the 21st century the global tourism industry has been rocked by a series of major threats that have fundamentally affected tourist behaviour and as noticed by Swarbrooke and Horner (2007) the introduction of risk into tourist decisions disturbed routine decision-making. The extent to which tourists perceive risk and the extent to which risk influences a tourist's decision are dependent upon a variety of factors. These vary between tourists individual differences, including attitudes, and influences external to the tourist factors such as scale of incidents and media influence (Kozak and Andreu, 2006).
References:
Cooper, C., Fletcher, J., Fyall, A., Gilbert, D. and Wanhill, S. (2008) Tourism: Principles and Practice, 4th ed. Essex: Pearson Education Limited.
Page, S. J. and Connell, J. (2009) Tourism: A Modern Synthesis, 3rd ed. UK: Cengage Learning.
Sonmez, S. F. and Graefe, A. R. (1998) Influence of terrorism risk on foreign tourism decisions. Annals of Tourism Research [online]. 25(1) pp. 112-144 [cited 19th April 2010]. Available at : <http://www.sciencedirect.com>