Understanding the effects of COVID-19 on tourism workers in the Spanish Balearic Islands
Author: Megan Crouch
2 Commentries
Abstract:
The impacts of COVID-19 have been detrimental for the tourism industry within the EU, particuarly for Spain. With the Balearic Islands so heavily dependent on tourism, the current situation has created large-scale financial instability within the tourism industry within this region, impacting stakeholders involved in operations. This paper looks specifically at the effects the COVID-19 pandemic has had on employees within the tourism industry in the Balearic Islands.
Key words: Spain tourism; Balearic Islands; tourism workers; hotel industry; management; COVID-19.
The COVID-19 pandemic has led to unprecedented issues for global tourism, and subsequently those employed within the industry. Within the hotel sector, the financial burdens as a consequence of hotel closures has placed employees into circumstances such as being laid off, working on reduced hours and shift patterns, as well as changing positions within the company (Edgecliffe- Johnson, 2020). These factors have contributed to increased fearfulness and anxiety experienced by workers, due to the overarching issues of job insecurities from rapid decline of hotel business operations (Wong et al., 2021).
The tourism industry in Spain has been significantly impacted from the pandemic, particuarly for tourism workers employed on temporary contracts. With 32.5% of employees within the industry working on temporary contracts prior to the pandemic, Gomez (2020) explains that Spain's ERTE government pay-out is applicable to workers on permanent contracts who are not working, leaving those without permanent employment ineligible for sufficient financial aid. With tourism being the main sector of employment in the Balearic Islands, the 93% decrease in tourism has fuelled financial instability for the industry and it's large percentage of workers, with food banks seeing an increase of usage from those who are, or were previously employed within the tourism industry.
In order to provide a managerial perspective on the topic, an interview was conducted with the Managing Director of a franchise hotel in Mallorca. Results of the interview determine that despite most staff being offered government pay outs from being unable to work, temporary workers have suffered from the loss of their employment and being unable to claim government assistance. Moreover, the financial assistance provided is often a fraction of employees usual salaries, decreasing the incomes needed and exacerbating the financial insecurities of workers. It is also established that tourism managers in Spain have experienced increasing frustration regarding the lack of control they have, in relation to business operations and protecting their staff. Despite these concerns, this research also identified that although tourism is still significantly impacted within the Balearic Islands, tourism managers are confident that the industry will repair itself; the forecasted demand for holidays within Spain provides the optimism that there will be a boost in employment within tourism following the pandemic.
This discussion paper contributes to the existing research on the impacts of COVID-19 and tourism workers, whilst emphasising the importance of understanding how tourism workers have been impacted in the most-affected regions of tourism decline, such as Spain. Furthermore, this paper looks at the impacts on workers from a new, managerial perspective, in order to provide an additional dimension of insight, whereby the impact of workforces can be analysed more broadly. Further research should continue to develop an understanding of the impacts of COVID-19 on tourism workers in Spain and particuarly the Balearics, due to tourism being such a saturated market within this region. Additional insights into the managerial perspective on the topic would be beneficial for further research, in order to increase the representation of management insights on the topic within tourism research overall.
References:
Edgecliffe- Johnson, A. (2020) Marriott puts tens of thousands on unpaid leave. Available from https://www.ft.com/content/df2ed112-6878-11ea-800d-da70cff6e4d3 [Accessed 31 May 2021].
Gomez, M. (2020) Employment in Spain grows for the first time during COVID-19 pandemic. Available from https://english.elpais.com/economy_and_business/2020-06-02/employment-in-spain-grows-for-the-first-time-during-covid-19-pandemic.html [Accessed 1 June 2021].
Wong, A.K.F., Kim, S., Kim, J. and Han, H. (2021) How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93, 1-14.
The impacts of COVID-19 have been detrimental for the tourism industry within the EU, particuarly for Spain. With the Balearic Islands so heavily dependent on tourism, the current situation has created large-scale financial instability within the tourism industry within this region, impacting stakeholders involved in operations. This paper looks specifically at the effects the COVID-19 pandemic has had on employees within the tourism industry in the Balearic Islands.
Key words: Spain tourism; Balearic Islands; tourism workers; hotel industry; management; COVID-19.
The COVID-19 pandemic has led to unprecedented issues for global tourism, and subsequently those employed within the industry. Within the hotel sector, the financial burdens as a consequence of hotel closures has placed employees into circumstances such as being laid off, working on reduced hours and shift patterns, as well as changing positions within the company (Edgecliffe- Johnson, 2020). These factors have contributed to increased fearfulness and anxiety experienced by workers, due to the overarching issues of job insecurities from rapid decline of hotel business operations (Wong et al., 2021).
The tourism industry in Spain has been significantly impacted from the pandemic, particuarly for tourism workers employed on temporary contracts. With 32.5% of employees within the industry working on temporary contracts prior to the pandemic, Gomez (2020) explains that Spain's ERTE government pay-out is applicable to workers on permanent contracts who are not working, leaving those without permanent employment ineligible for sufficient financial aid. With tourism being the main sector of employment in the Balearic Islands, the 93% decrease in tourism has fuelled financial instability for the industry and it's large percentage of workers, with food banks seeing an increase of usage from those who are, or were previously employed within the tourism industry.
In order to provide a managerial perspective on the topic, an interview was conducted with the Managing Director of a franchise hotel in Mallorca. Results of the interview determine that despite most staff being offered government pay outs from being unable to work, temporary workers have suffered from the loss of their employment and being unable to claim government assistance. Moreover, the financial assistance provided is often a fraction of employees usual salaries, decreasing the incomes needed and exacerbating the financial insecurities of workers. It is also established that tourism managers in Spain have experienced increasing frustration regarding the lack of control they have, in relation to business operations and protecting their staff. Despite these concerns, this research also identified that although tourism is still significantly impacted within the Balearic Islands, tourism managers are confident that the industry will repair itself; the forecasted demand for holidays within Spain provides the optimism that there will be a boost in employment within tourism following the pandemic.
This discussion paper contributes to the existing research on the impacts of COVID-19 and tourism workers, whilst emphasising the importance of understanding how tourism workers have been impacted in the most-affected regions of tourism decline, such as Spain. Furthermore, this paper looks at the impacts on workers from a new, managerial perspective, in order to provide an additional dimension of insight, whereby the impact of workforces can be analysed more broadly. Further research should continue to develop an understanding of the impacts of COVID-19 on tourism workers in Spain and particuarly the Balearics, due to tourism being such a saturated market within this region. Additional insights into the managerial perspective on the topic would be beneficial for further research, in order to increase the representation of management insights on the topic within tourism research overall.
References:
Edgecliffe- Johnson, A. (2020) Marriott puts tens of thousands on unpaid leave. Available from https://www.ft.com/content/df2ed112-6878-11ea-800d-da70cff6e4d3 [Accessed 31 May 2021].
Gomez, M. (2020) Employment in Spain grows for the first time during COVID-19 pandemic. Available from https://english.elpais.com/economy_and_business/2020-06-02/employment-in-spain-grows-for-the-first-time-during-covid-19-pandemic.html [Accessed 1 June 2021].
Wong, A.K.F., Kim, S., Kim, J. and Han, H. (2021) How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93, 1-14.