Therefore, to improve accessibility for the individuals with visual impairment, the conference paper has made some of the plausible recommendations. One of the recommendations is on ensuring that there is proper signage and as such, providing ways through which the visually impaired individuals can red signs, information to guide them through the hotel. However, all begins by having a proper plan or strategy for changing sign and instructions into the format that those with visual impairment can read. In this case, the paper encourages the extensive use of braille in the hotels to help in disseminating information to the individuals. The use of braille should be integrated into all areas of the hotel. For example, at the entrance, braille should be present in helping the individuals to read the signs about the way to move around, some of the directions like where the help desk is located. Braille should be extensively used in all areas, even in the bathrooms to differentiate the items. Therefore, for signage purposes, it is imperative and vital for the hotels to include or integrate braille into ensuring that the visually impaired individuals can read the instructions and as such, improve the quality of experience that they have within the hotel.
For the visually impaired, a major consideration should be on the lighting of the hotels. As the paper founds out, most of the hotels have not taken into consideration the need to have proper lighting for the individuals because they have visual problems. In this sense, lighting entails have proper or bright lighting within the corridors to help with the navigation.
However, part of the challenge for most of the hotels is that the staff have poor attitude towards individuals with disabilities. In this case, there is the necessity for ensuring or providing training for the staff to improve their competence in dealing with the customers who are visually impaired. Training, for instance, aids the hotel in ensuring that the staff has the knowledge of the implication that changing or relocating the items or personal items of the customers may have. Training always ensures that the front desk office has the right attitude towards the customers and as such, improving the overall experiences of the individual customers or clients. In light of such considerations, it is equally vital that training the staff should be concurrent with highlighting the importance of using or providing braille in every corner of the hotel.
The conference paper has provided the example of the Hilton Hotel in Dublin whose design and provisions have been directed towards accessibility for all. Particularly, the hotel ensures that all facilities, from the elevators, alarms, the corridors and alarms are tactile enough to allow for the visually impaired the easy time moving around and accessing the important areas of the hotel.
Therefore, from the conference paper, accessibility of tourism begins with the hotels and the pertinent players within the tourism industry considering that inclusion should be embraced from all fronts. The visually impaired should be allowed the chance of enjoying hotel services through proper lighting, staff attitude to improve communication and signage.
Altinay, Z., Saner, T., Behcelerli, N. and Altinay, F. (2016). . The role of social media tools: Accessible tourism for disabled citizens. Journal of Educational Technology & Society, 19(1), pp.89-99.
Michopoulou, E. and Buhalis, D. (2013). Information provision for challenging markets: The case of the accessibility requiring market in the context of tourism. Information & Management, 50(5), pp.229-239.